Complete
Your Collection
Are you on the chase of a rare item to complete your collection? Discover how we can help.
How does it work?
We scout the world to find you the right missing piece.
This scenario explains how to find your missing piece at one of our auctions.
1. Where in the world?
We can help you on your journey of discovery for a rare missing piece to complete your collection.
2. No stone unturned
We will check our archives and connect with our network to find your missing piece.
> Read article about bidding
3. Look what we found!
We present you with the options we have uncovered, that we think you will love.
> Read article about bidding
4. Spoiled for choice
Ultimately, the decision is yours. Choose the item that suits your collection best or tell us to keep looking.
5. Checks and balances
Once we have received your item from its previous owner, we will verify its quality and condition.
> Read article about bidding
6. Settlement time
Once we have settled our finances, we ship your item directly to you. We guarantee safe passage for your purchase.
> Read article about biddingIs this what you are looking for?
START NOWHow does it work?
We proxy on your behalf.
This scenario explains how we can help you to manage the sale as a proxy.1. Found that missing piece but was sold?
It might be from a previous auction, but never fear, we can still help.
2. We can enquire
If the item of interest was sold, we can contact the current owner to check if they are willing to sell.
> Read article about bidding3. We know how much it means to you
We will mediate the negotiations of price on your behalf, to get you the best deal.
> Read article about bidding4. Checks and balances
Once we have received your item from its previous owner, we will verify its quality and condition.
5. Settlement time
Once we have settled our finances, we ship your item directly to you. We guarantee safe passage for your purchase.
> Read article about bidding6. You complete me!
You receive your item and your collection is complete. We will take care of payment to the previous owner.
> Read article about biddingIs this what you are looking for?
START NOWHow does it work?
Find your missing piece in our auctions.
This scenario explains how to find your missing piece at one of our auctions.1. After something specific?
Let us help you find that elusive missing piece for your collection at a Roxbury’s auction where we authenticate and make sure your purchase is up to standard.
2. Contact us for further information
We will do our pre-auction research and advise whether you should bid before auction day, set bidding caps or wait for auction day.
> Read article about bidding3. Win the lot and complete payment
Once you secured your pieces at auction, and the entire auction has finished, we will contact you to complete payment of the winning lots.
> Read article about bidding4. Settlement timeframes
As you might imagine, we will need some time to process all lots. Once we've settled our finances, we ship your item directly to you.
5. Bon voyage! We ship it to you
Unlike the Titanic, we guarantee safe passage for your purchase.
> Read article about bidding6. Hooray! You complete me!
Receive your item, do a celebratory dance and complete your collection!
> Read article about biddingIs this what you are looking for?
START NOWFREQUENTLY ASKED QUESTIONS
With thousands of clients over the years, we’ve encountered a lot of questions.
Below are a few that we frequently come across. If you can’t find the answer you need, get in touch with the team.
AUCTIONS
How do I bid in your auctions?
The best way to bid is via our free auction app, download it here. You can also bid using our online platform, bid.roxburys.com.au.
Our Bidding 101 guide offers helpful tips and advice for bidding and winning at auction. Click here to read all about it.
What is Roxbury's buyer's premium?
Buyer’s premium is a standard auction charge that the winning bidder pays on top of the item’s hammer price.
Our buyer’s premium is in line with the industry standard, at 22% incl. GST.
Who is bidding in Roxbury's auctions?
Our auctions cover a worldwide audience, with marketing campaigns operating in multiple channels to multiple audiences, ensuring your valued item or collection gets in front of the right buyer.
Can I inspect items before bidding on them?
We offer bidders the opportunity to view lots prior to the auction beginning.
Viewings are available at our head office in Brisbane. Simply contact us to arrange a time to view the item/s you would like to see.
SHIPPING
How do I get my item/s to Roxbury's?
You can bring or send your items to one of our office locations in Brisbane, Melbourne or Sydney. Alternatively, we can arrange to meet and collect your items at a location that suits you.
Who covers the shipping cost if my consignment has not sold?
The consignee will cover the insurance and return shipment of the items following the auction. Alternatively you can pick up your items from our head office in Brisbane.
I won an item at auction, how long until I receive my shipment?
You will receive an invoice shortly after the auction is finished. Once you complete payment, we will send you a confirmation email with a tracking number to track your item/s.
Shipping typically takes 3-7 days, and can vary depending on the size of the auction.
CONSIGNMENTS
What if I need funds now?
We regularly buy items and collections directly from those who are unable or unwilling to wait until auction.
Our experienced team provide fair and accurate valuations of your goods, meaning you get paid competitively and correctly.
Are my items insured while in Roxbury's possession?
All items being auctioned are securely stored and insured at our head office in Brisbane. For consignments over AUD$25,000, you will receive a complimentary safety deposit box through our premium storage partner, Imperial Vaults.
Are the funds from my consignment secure?
Unlike other states and territories, Queensland law requires all auction houses to operate a Trust Account for their services.
We hold ourselves to the highest regulatory requirements, ensuring vendor protection and financial security.
When will I receive the funds from my consigned items?
All funds received from the consignments will be paid to all consignors within 30 days of the auction being completed, in line with Trust Account law.Â
What happens if my consignment has not sold?
The consignee will cover the insurance and return shipment of the items following the auction. Alternatively you can pick up your items from our head office in Brisbane.
We can also discuss the possibility of holding your items, and carrying them forward to the next appropriate auction.
How do I check if an item is valuable?
We recommend doing some basic research before getting in touch, a quick Google can answer a lot of questions.
Following this, contact us to organise an appraisal of your items or collection. We can do this remotely, or at one of our locations in Brisbane, Melbourne or Sydney.
TIMEFRAMES
When will I receive the funds from my consigned items?
All funds received from the consignments will be paid to all consignors within 30 days of the auction being completed, in line with Trust Account law.Â
I won an item at auction, how long until I receive my shipment?
You will receive an invoice shortly after the auction is finished. Once you complete payment, we will send you a confirmation email with a tracking number to track your item/s.
Shipping typically takes 3-7 days, and can vary depending on the size of the auction.
When will invoices be issued?
 Invoices will be issued within 24 hours of the final day of the auction.
Can’t find the
Right answer?
ASK AWAY..
WE HAVE THE BIGGEST DATABASE
We have the biggest database of items auctioned for over the past 45 years.
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OVER 200,000 COINS SOLD EACH YEAR
We are the biggest auctioneer of rare coins and banknotes in Australia.
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OUR RESULTS ARE OUR TESTAMENT
110,000+
INDIVIDUAL LOTS SOLD
We have the biggest historical database of items sold over 35 years25,000+
REGISTERED BIDDERS
Connect with the largest auction audience in Australia
91%
CLEARANCE RATE
Enjoy one of the highest clearance rates of any auction in Australia.
150+
COMBINED YEARS OF EXPERIENCE
Experts, valuers, historians, marketing team. All in one Auction house.150,000+
ORDERS SUCCESSFULLY SHIPPED
Insured from door to door, our logistic services are the best in the industry.Free Auction App
• View live auctions
• Quickly place bids
• Save your favourite lots
• Browse upcoming catalogues
Access all this and more from the palm of your hand – simply download to start bidding and winning today!
