FREQUENTLY ASKED QUESTIONS

With thousands of clients over the years, we’ve encountered a lot of questions.

Below are a few that we frequently come across. If you can’t find the answer you need, get in touch with the team.

AUCTIONS

  • How do I bid in your auctions?

    The best way to bid is via our free auction app, download it here. You can also bid using our online platform, bid.roxburys.com.au.

    Our Bidding 101 guide offers helpful tips and advice for bidding and winning at auction. Click here to read all about it.

  • What is Roxbury's buyer's premium?

    Buyer’s premium is a standard auction charge that the winning bidder pays on top of the item’s hammer price.

    Our buyer’s premium is in line with the industry standard, at 22% incl. GST.

  • Who is bidding in Roxbury's auctions?

    Our auctions cover a worldwide audience, with marketing campaigns operating in multiple channels to multiple audiences, ensuring your valued item or collection gets in front of the right buyer.

  • Can I inspect items before bidding on them?

    We offer bidders the opportunity to view lots prior to the auction beginning.

    Viewings are available at our head office in Brisbane. Simply contact us to arrange a time to view the item/s you would like to see.

SHIPPING

  • How do I get my item/s to Roxbury's?

    You can bring or send your items to one of our office locations in Brisbane, Melbourne or Sydney. Alternatively, we can arrange to meet and collect your items at a location that suits you.

  • Who covers the shipping cost if my consignment has not sold?

    The consignee will cover the insurance and return shipment of the items following the auction. Alternatively you can pick up your items from our head office in Brisbane.

  • I won an item at auction, how long until I receive my shipment?

    You will receive an invoice shortly after the auction is finished. Once you complete payment, we will send you a confirmation email with a tracking number to track your item/s.

    Shipping typically takes 3-7 days, and can vary depending on the size of the auction.

CONSIGNMENTS

  • What if I need funds now?

    We regularly buy items and collections directly from those who are unable or unwilling to wait until auction.

    Our experienced team provide fair and accurate valuations of your goods, meaning you get paid competitively and correctly.

  • Are my items insured while in Roxbury's possession?

    All items being auctioned are securely stored and insured at our head office in Brisbane. For consignments over AUD$25,000, you will receive a complimentary safety deposit box through our premium storage partner, Imperial Vaults.

  • Are the funds from my consignment secure?

    Unlike other states and territories, Queensland law requires all auction houses to operate a Trust Account for their services.

    We hold ourselves to the highest regulatory requirements, ensuring vendor protection and financial security.

  • When will I receive the funds from my consigned items?

    All funds received from the consignments will be paid to all consignors within 30 days of the auction being completed, in line with Trust Account law. 

  • What happens if my consignment has not sold?

    The consignee will cover the insurance and return shipment of the items following the auction. Alternatively you can pick up your items from our head office in Brisbane.

    We can also discuss the possibility of holding your items, and carrying them forward to the next appropriate auction.

  • How do I check if an item is valuable?

    We recommend doing some basic research before getting in touch, a quick Google can answer a lot of questions.

    Following this, contact us to organise an appraisal of your items or collection. We can do this remotely, or at one of our locations in Brisbane, Melbourne or Sydney.

TIMEFRAMES

  • When will I receive the funds from my consigned items?

    All funds received from the consignments will be paid to all consignors within 30 days of the auction being completed, in line with Trust Account law. 

  • I won an item at auction, how long until I receive my shipment?

    You will receive an invoice shortly after the auction is finished. Once you complete payment, we will send you a confirmation email with a tracking number to track your item/s.

    Shipping typically takes 3-7 days, and can vary depending on the size of the auction.

  • When will invoices be issued?

     Invoices will be issued within 24 hours of the final day of the auction.

Book An Appraisal 

Appraisal Form

Consign To Auction

Consignment Form

Call Us

07 3831 2599

Appraisal Form

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Melbourne Enquiry Form

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Appraisal Form

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Maximum file size: 1 GB